Customer Relationship Management is a critical
element of success for most companies in today’s business environment. While
most companies strive to deliver quality products and services for each customer
and every transaction, they are not always successful. How the customer is
treated in addressing problems is paramount to the overall success of the
Enterprises offers an experienced, highly-skilled and multi-lingual network of
customer support representatives to support your call center and customer
relationship requirements. We offer multiple channel solutions and support. Our
agents are connected via telephone, Internet, fax and e-mail.
services are available 24 hours a day, seven days a week and 365 days a year. We
are committed to providing the right program and level of support for each of
our customers. Our offerings are scaleable and flexible systems providing
seamless integration into the existing call center/contact center environment.
Each customer program is assigned an experienced Program Manager that will
manage the training, scheduling and quality control of your project.
services can be provided as a total turnkey solution, where we would handle the
entire function, or we can provide highly qualified representatives to augment
your existing call center/contact center operation. We can support a wide range
of customer support requirements, including Technical Support (Levels I, II and
Enterprises also offers support and services for specialized research projects,
where interviewing skills and data collection techniques are essential to the
success of the project. Another key service offering is in the area of Emergency
Response Readiness programs that would support your organization in the event of